As you deploy your team’s crisis-management strategy, you might have started looking further ahead into the future, with an action plan set for the next two or three days, or even the next two to three weeks. We’re right there with you during this difficult time, and we want to draw your attention to something […]
Even though we ask ourselves questions every minute of every day, it can be difficult when meeting with a client to pinpoint which questions are most relevant and formulate them the right way. A vital part of any sales meeting is knowing how to ask questions and listen to the client for the answers you […]
Trust is the basis of a client relationship and the biggest factor in determining whether you’ll make the sale. You must show that developing this trust is important to you from the start, and make it a part of absolutely every exchange with the client. Building trust is also an essential part of making a […]
Prepare, prepare, prepare! Preparation is crucial to every step of sales and affects how well you’re able to define your client’s needs. Be prepared to serve as a salesperson-guide. There are two categories of client needs that can be identified: known needs and unperceived needs. The first are easy to establish through simple questions and […]
École de la vente professionnelle (EVP) offers personalized training in sales and customer service. For over 25 years, we have been helping companies increase sales, improve the client experience and boost employee motivation and productivity. We’re very excited to announce a new project that has been in the works for the past few months: our […]
